Barking MAD Dog Coats & Dog Clothing UK, Delivery & Returns

Welcome to Barkingmadclothing.co.uk. The following are the rules or "Terms" that govern the use of barkingmadclothing.co.uk and all affiliated websites. By using the site(s) you agree to be bound by these terms and to follow the terms and all applicable laws and regulations governing the site. Barkingmadclothing.co.uk reserves the right to change these terms at any time, effective immediately upon posting on the site. If you do not agree to be bound by these terms, please not not use this site

General information
You are only authorized to view and to to retain a copy of this site for your own personal use while visiting the site for shopping at barkingmadclothing.co.uk. Do not duplicate, publish or otherwise distribute the material on this site unless specifically authorized by barkingmadclothing to do so.
We are a mail order company only. All items are dispatched from our warehouse and there are no shop or showroom facilities, sorry. We do offer a comprehensive returns policy, please see below.

Goods sent to you from the 'Barking Mad Clothing' Company are insured during transit only. Once the goods have been signed for in good condition there will be no redress to the 'Barking Mad Clothing' Company.

All care of labels must be followed and the 'Barking Mad Clothing' Company except no responsibility if the products run, shrink or fade on washing. It is recommended that if the products are washed, wash alone on a low temperature.

All products remain the property of the 'Barking Mad Clothing' Company until full payment is received, however the risk becomes the purchaser once the goods are signed for on delivery.

Site Security - please click to see the link to confirm all site security

All products are sold for pets & animal use only.

Delivery
Where possible we try and dispatch most orders within 24 hours. This does not include outside general business hours, bank holidays, out of stock items or special order items. However, it may not always be possible to dispatch your order within that time. We reserve the right to dispatch your order within 30 days. If we feel that there will be a long delay in dispatch we will contact you as soon as possible and advise of an approx. delivery date. Most orders are send 1st class recorded delivery. However, if the item is heavy or bulky your goods may be dispatched by courier. You will be advised of this after ordering. If your order is sent 1st class recorded delivery your goods will generally arrive with your regular post and require a signature on delivery. If no one is available a card should be left by Royal Mail with collection and contact details. We have a current standard delivery charge of £3.85 per order. This allows you to order as many items as you wish in that price and only pay one standard delivery charge (subject to certain terms & conditions). This is for U.K delivery only.
U.K = £3.85
E.U Delivery Charges = from £7.00
World Wide Delivery Charges = from £9.00
E.U and Worldwide Orders please e-mail us

Payments
*You can order online with all major credit & debit cards. If you have a paypal account you can also pay online by clicking on the relevant links. Click online payments for payment online or click on e-mail payment to secure all online deals and then phone to make payment via a credit or debt card.
*You can phone to pay with a debit or credit card (not Americian Express over the phone) 01604 518843
*Or you can pay by cheque. Simply click on the link, (or click on to order link on the left handside) print the page, complete the form and send with full payment made payable to 'Barking Mad Clothing'. Don't forget to include the postage & packaging charges.

Returns
We provide a 30 day refund (excluding postal & handling charges) or exchange policy in accordance with the Consumer Protection (Distance Selling) Regulations 2000, (http://www.hmso.gov.uk/si/si2000/20002334.htm) provided that goods are returned to us unused, undamaged, still sealed (where applicable), free from animal hairs and in the same condition they were received . Barking Mad Clothing reserves the right to determine if a product is in a unused condition. Shipping and Handling is non-refundable and return shipping is at the purchaser's expense. Items must be returned within 30 days of receipt along with your order number and a copy of the origional receipt to -

Barking Mad Clothing (RETURNS),
15, Barn Owl Close,
East Hunsbury,
Northampton.
NN4 0RQ.

Refunds will be issued within 28 days of receiving the returned items.

Faulty or incorrect goods must be reported within 3 days of receipt and returned to us before a full refund is given or an exchange of goods. Please return these items in the same method of dispatch as they were sent to you.

Refunds or exchanges can only be made to the original purchaser and will be processed within 28 days. We regret that postage & packaging is non-refundable except when returning faulty or damaged goods. We recommend you obtain a proof of posting to enable tracking should your parcel not reach us. We can not take responsibility for products lost or damaged during their return to Barking Mad Clothing. Any items personalised of any kind or cannot be exchanged, returned, or refunded.

If exchanging goods you will be requested to pay an additional postage cost plus any extra product costs. All items will need to be paid for before dispatch. If you wish to exchange heavy or bulky items please contact us either by e-mail and await for a responce or by phone 01604 518843 to make prior arrangements either for us to collect, which will be charged at cost or for an additional cost price for the replacement of the item.

Please try and insure that the goods are the correct size when ordering. Visit the size chart to help measure before ordering. If in any doubt please phone for advice, 01604 518843.

Placement of orders with the' Barking Mad Clothing' Company are acceptance of these terms.
If you order by phone you will be given an approx. delivery time. We encourage people to order using are online ordering system as availability is updated after every order.

Complaints
At Barkingmadclothing.co.uk we hope that you would not have any cause for complaint as we are committed to maintaining excellent standards of customer service. However, if you wish to comment or make a complaint please e-mail and mark the e-mail as complaint for the attention of Ann Midgley. Please supply us with as much information as possible, contact details, product details etc and we will do our best to respond to your comments as quickly as possible. You can also contact the Manager Ann Midgley on 01604 518843.
Many thanks, The Manager