We have a wide range of FAQ's to assist you in ordering from Barking Mad Clothing. If after looking through the FAQ's you still have an unanswered question please do not hesitate to contact us and we will be pleased to assist you with your enquiry.
1. How soon will I receive my order?
Most orders are dispatched within 2 - 3 working days. However, it may not always be possible for us to offer this speedy service. If we are aware of a delay in dispatch we will notify you via e-mail as soon as possible.
2. Can I return an item if it is not suitable?
Yes. We offer a very comprehensive returns policy, see Delivery & Returns for full details. However, in summary we are happy to exchange or refund an item as long as we receive the item within 30 days of you receiving the order. The item must be in the same condition as it arrived i.e. as new, hair free, mud free etc. You can not exchange any item that has been personalize in anyway or an item that has been made to measure.
3. Is there a delivery charge for my goods?
We have a standard delivery charge for most orders in the UK of £3.85 per order not per item. This may also show online as a handling charge. See Delivery & Returns link for full details. Remember we offer some great online discounts on may items.
4. How long will my made to measure coat take?
Where possible we usually dispatch your made to measure coats within 7 working days, sometimes sooner. However, this may not always be possible. We usually are able to supply you with an approximate time when ordering this item.
5. Why do I need to order over the phone for a made to measure option on the dog coats?
We usually recommend this option to allow us to discuss with you the exact measurements required. If you prefer to make a payment online we can invoice you online via paypal for payment.
6. How soon will I receive my exchanged order?
Where possible we exchange orders within 48 hours of us receiving your returned item. This may not always be possible if the item is out of stock or you have requested a made to measure option, however, we do our best to dispatch your orders as quickly as possible.
7. Will I have to pay for additional postage when exchanging my order?
Where possible we try and cover postage costs to keep all costings down to a minimum. If you are returning an item for a smaller size most of the time we try and cover any additional postage costs. If however you are increasing the size of the item, usually there is a small additional charge for the size increase in the item and postage, however, we do keep these costings to a minimum. If you are returning a bed or heavy item for an exchange then we will need to charge additional postage costs. We would recommend that you e-mail us before returning the heavy or bulky items.
8. I live outside the UK can I order with you?
Yes, not a problem. Currently the online ordering system is set up for the UK market. However, you can order online as usual and we can e-mail you any additional postage & delivery charges for outside the UK. We can invoice you online via paypal for these charges. Or you can e-mail us your requirements and we can invoice you directly online for all costing.
9. What does the zip code mean?
The Zip code is another name for post code.
10. I want to order online but I am not sure why there is a + £xxx when I click on size of the coat I need?
We have a start price for many of our items i.e £10.99 for a 10" coat, if you then require a 14" coat there might be a +£2.00 on the drop down menu. Click on the size required and this will give you the price for that size item ie £12.99. The reason we have different prices for different sizes is that we feel it is only fare that if you order a smaller coat you pay a smaller price!
11. I don't have a paypal account can I still order online?
YES. Payapl is a process provider and provides an online secure service for processing credit / debt cards and for people who have a paypal account. You do not need a paypal account to use this service and simply click on the relevant links when paying for your goods and it will take you through the online shopping system.
12. I am having trouble ordering online, what do I do?
We are sorry if you have been having problems with our online system. If we are aware of a problem with our site where possible we will try and offer the same online discounts to you over the phone, 01604 518843. If you still wish to make a payment online we can invoice you directly via paypal for your order.
13. Can I get any discounts if I order in bulk?
We offer very competitive prices and discounts on many of our products. However, if you are wishing to ordering in bulk please email us with your requirements and if possible we may be able to offer further discounts
14. I have been trying to contact you but only get an answering machine?
Where possible we do pick up calls straight away. However, occasionally in busy periods or out of hours we are not always able to answer your call. If you leave a clear message with your name and contact details we will return you call as soon as possible.
15. I have a retail business can i buy Trade Accessories from you?
Yes. Where possible we offer great discounts at trade level on many accessories. We have a dedicated section currently showing the accessories available and you can buy direct online there. We have recently added our Wholesale Online Store and have a great range of Accessories ready for Printing and Resale, lets go Shopping
If you have any additional questions please do not hesitate to contact us and we will be happy to help
If you have a question which you feel may be useful for the general public to view please e-mail us your inquiry and we can review this,